Terms and conditions

Amulamodest Terms and Conditions
General Information

Amulamodest
Stigevej 314
5270 Odense N
CVR no.: 45953378
Telephone: 41808069
Email: Zeinabassaf01@icloud.com

Prices

At Amulamodest, all prices are in Danish kroner and stated incl. VAT and taxes. We reserve the right to change prices from day to day without prior consent. Sold-out items are subject to availability.

Payment

Amulamodest accepts payment by VISA, Mastercard, MobilePay. Payment will only be debited from your account when the item is shipped. All amounts are in DKK. Danish kroner and incl. VAT. Price errors and sold-out/discontinued items are subject to availability.

Delivery and Unclaimed Packages 

Amulamodest strives to ship orders placed before 7:00 PM the same day; orders placed thereafter are shipped the next business day.
We ship throughout Denmark. Shipping prices from DKK 40. Items will be delivered to the nearest parcel shop or your home address, which is specified at the time of ordering.
We deliver throughout the EU. 
NOTE: If there is no space at the delivery location, the package will be moved to the nearest delivery location, which you will be notified about. If problems arise, please contact customer service.
Items are delivered every weekday. Your item will be delivered 2-5 business days after ordering.
Certain items are subject to special delivery terms. The terms will be stated specifically prior to purchasing these items.

If a package is not collected and therefore sent back to us, this is not automatically considered a cancellation of the purchase. The customer is asked to contact us if the purchase is to be canceled. For unclaimed packages, the actual return costs may be deducted from any refund. If the package is to be resent, the customer pays the new shipping cost.

Right of Complaint

A 2-year right of complaint is provided in accordance with the Danish Sale of Goods Act. Our right of complaint applies to defects in material and/or workmanship. Production defects do not include wear and tear, improper handling of the product, or damage that occurred during use of the product. You can have the item repaired, exchanged, receive a refund, or a price reduction, depending on the specific situation. The complaint does not apply to defects or damage caused by improper handling of the product/service. You must file a complaint in a "reasonable time" after discovering the deficiency/defect. Amulamodest will cover return costs to a reasonable extent.

 

Important info about returns and complaints:

If you wish to return an item, you must always give us clear notice before the item is sent back. The notice must be sent by email to info@amulamodest.dk where you clearly state that you wish to exercise your right of withdrawal.

You cannot cancel your purchase simply by refusing receipt of the package or sending the item back without first notifying us.

The customer bears the direct costs of return themselves. This means that you pay the return shipping yourself when the item is sent back to us.

If you wish to complain about an item due to a defect or deficiency, you must contact us by email at info@amulamodest.dk before the item is sent back. In the email, please describe the defect and preferably attach pictures so we can assess the complaint.

For an approved complaint, we cover reasonable shipping costs in connection with the return. Items must not be sent back without prior agreement.

Return address:

Amulamodest
Stigevej 314
5270 Odense N
Shipments are not accepted via cash on delivery.

Refund

If a refund is required, please include your bank details in the form of account number and account ID so that the agreed amount can be transferred. This information can be provided without risk by email or other electronic means, as it is not sensitive information and will only be used for our fulfillment of the refund.

Right of Withdrawal

A 14-day full right of return is provided for items purchased in our webshop.

The period is calculated from the day;
- You receive the order.
- You receive the last item in physical possession when it concerns an agreement for several different items, ordered in one order, but delivered individually or in several installments.
- You receive the last batch, or last part, in physical possession when it concerns an agreement for the delivery of goods consisting of several batches/parts.
- You receive the first item in physical possession when it concerns regular delivery of goods over a certain period.
You must bear the return costs yourself.
Withdrawal must be reported to us no later than 14 days after the purchase, and you must return the shipment no later than 14 days after the withdrawal. The notice must be given by email to Zeinabassaf01@icloud.com. In the notice, you must clearly state that you wish to exercise your right of withdrawal. If you wish to send the item back to us, you must fill out the attached Return Form and send the item to:
Amulamodest
Stigevej 314
5270 Odense N

Items excluded from the right of withdrawal

• Items that are manufactured according to the customer's specifications or have received a clearly personal character.
• Sealed items that are not suitable to be returned for health protection or hygiene reasons if the seal is broken after delivery.

Return

You must send your order back without unnecessary delay and no later than 14 days after you have exercised your right of withdrawal. You must bear the direct expenses in connection with the return. Upon return, you are responsible for ensuring that the item is properly packaged. You must attach a copy of the order confirmation. Processing will be faster if you also fill out and attach our Withdrawal Form.
You bear the risk for the item from the time of delivery until we have received it back.
We do not accept packages sent via cash on delivery.

The condition of the item upon return

For the item to be returned without depreciation in value, it must be in the same condition as when you received it. The item must not have been used and must be returned with price tags/tags, original packaging, and receipt or order confirmation.

You may try the item in the same way you would in a physical store, but the item must not show signs of use.

If the item is returned with signs of use, including the smell of perfume, smoke, food, or similar, makeup stains, deodorant marks, dirt, missing tags, missing packaging, or other deterioration, an amount corresponding to the item's depreciation in value may be deducted from the refund.

If the item is tried beyond what is described above, it is considered used. Which means that upon cancellation of the purchase, you will only receive a part or none of the purchase price back, depending on the item's commercial value at the time of receipt - of the return. To receive the full purchase price back, you must therefore try the item without actually using it.

Repayment

If you cancel your purchase, you will naturally receive the amount you have paid us back.
In the event of a depreciation in value, for which you are liable, this will be deducted from the purchase price.
Upon exercise of the right of withdrawal, all payments received from you, including delivery costs (except additional costs resulting from your choice of a delivery method other than the cheapest form of standard delivery we offer), will be refunded without unnecessary delay and no later than 14 days from the date we received notice of your decision to exercise the right of withdrawal. Repayment will be carried out using the same payment method you used for the original transaction, unless you have expressly agreed to something else.
We can withhold the refund until we have received the item back, unless you have beforehand provided documentation that you have returned it.

Privacy Policy

So that you can enter into an agreement with us and shop on our website, we need the following information about you:

Name
Address
Telephone number
Email address
Information about what you have purchased

We process your personal data for the purpose of being able to deliver the item to you, and to be able to process inquiries regarding your purchase. Processing is carried out according to the rules in our privacy policy for Amulamodest. Therein you can read more about how your information is processed, when it is deleted, and what rights you have as a registered person.

Complaint options – overview and links:

If you have a complaint about a product purchased in our Webshop, a complaint can be sent to:
The Danish Competition and Consumer Authority's Center for Complaint Resolution
Carl Jacobsens Vej 35
2500 Valby
Link: www.forbrug.dk

If you are a consumer residing in another EU country, you can submit your complaint via the EU Commission's online complaint platform.
The platform can be found here: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=DA
If you submit a complaint here, you must provide our email address: Zeinabassaf01@icloud.com